Warranty
Warranty
TAV Electric stands by the quality of every product we make. The following warranty terms apply to all TAV Electric products purchased through tavelectric.com.au.
Customer Rights (Australian Customers)
Under Australian Consumer Law, consumers are entitled to a repair, replacement, or refund if a product does not meet the basic consumer guarantees. Our warranty is in addition to, and does not limit, your rights under Australian Consumer Law.
General Warranty
All TAV Electric conversion kits and components carry a 12-month manufacturer's warranty from the date of purchase, covering defects in materials and workmanship under normal use conditions.
Warranty Exclusions
The warranty does not cover:
- Damage from improper installation or failure to follow installation instructions
- Damage from misuse, abuse, accidents, or neglect
- Normal wear and tear on consumable components (cables, connectors, brake components)
- Modifications or installation of non-TAV aftermarket parts
- Water damage beyond the product's IP65 rating
- Damage caused by operating outside the product's specified limits
The warranty applies to the original purchaser only and is non-transferable.
How to Make a Warranty Claim
Email contact@tavelectric.com.au with:
— Your order number
— Description of the issue
— Photos or video clearly showing the defect
Our team will respond within 2 business days. The product must be in its assembled, as-is condition when submitted for assessment. Return shipping costs for warranty claims accepted by TAV Electric will be covered by us.
Proof of Purchase
A valid proof of purchase (order confirmation email) is required for all warranty claims.
Business Details
TAV Electric is owned and operated by TAV Systems Pty Ltd (ABN: 69 644 753 239).